Frequently asked
questions

Yes, we currently ship only within the United States via USPS and UPS.

Every order leaves from inside the US, so there is nothing to pay at customs and no international wait.

Shipping typically takes 1–3 business days, depending on your location in the US. Most orders arrive within 2 business days.

That time starts when your package ships, not when you place the order. Expedited delivery does not guarantee arrival in one day.

One-day delivery is unavailable on Fridays, Saturdays and non-working days. Delivery timing depends on dispatch and carrier transit time.

Yes! We ship all orders in discreet packaging to protect your privacy.

Nothing on the outside of the box names the contents or our store.

Yes! We’ll send you a USPS or UPS tracking number so you can easily track your order.

If your order ships in more than one package, each package gets its own tracking number. Packages that leave together share one shipping email, a package that leaves later gets its own, and all of them are listed on your order page.

Once your order has shipped, it may take 6–48 hours for USPS to update your tracking information.

A missing scan is not the same as a missing package. If tracking still has not moved after 48 hours, contact us with your order number and we will check with the carrier.

You’ll find your order details in your confirmation email. If you don’t see it in your inbox, please check your spam or junk folder.

That email also holds a private link to your order page, with the current status and tracking. Lost the email? Ask for the link again with your email address and order number.

Something wrong on the order, like the address? Reply to that email or contact support with your order number as soon as you can, before it ships.

We accept Zelle transfer, Cash App, PayPal and Crypto (USDT, BTC and more).

There is no card form on the site. Crypto is paid on a NOWPayments invoice that opens as soon as you place the order. For every other method we email the payment details, usually within a few hours, and your items stay reserved until the deadline in that email.

PayPal adds an 8% payment fee, shown at checkout before you place the order. Every other method costs you nothing beyond the order and its delivery.

No account is needed! Simply place your order on our website. Your confirmation email arrives right away and explains how payment works.

An account is optional. It keeps every order, your carton count and your reward codes in one place, and you can create one straight from your order page with just a password.

Yes! All our products are 100% authentic, brand new, and factory sealed.

Each product page shows our own photo of the item we hold in stock, not a stock picture.

Yes! We offer refunds in accordance with our refund policy. If you have an issue with your order, please contact our team — we’re here to help.

If we cancel a paid order, the full amount goes back the same way you paid. A damaged or incorrect item is replaced: email support@usagetstick.com within 24 hours of delivery with your order number and photos.

Changed your mind? Reply to your order email before you pay and we close the order. Once payment is confirmed the order is with fulfillment, so contact us and we will tell you what is still possible.